An Open Letter to Fastrak

Dear Fastrak,

For the last 30 minutes, I've wondered around my apartment trying to articulate my disgust and disdain for you without sounding like an emotional basket-case I once was a few weeks ago. How exactly can I put into words how I feel about you without sounding completely irrational, irate and livid. I can't do it. So, I'm just going to say it.

Fastrak - you're evil. evil. evil evil. evil. evil.

I'm unclear as to why you purposely torture your customers. Is it masochistic pleasure you receive from refusing to fix transponders that are broken? Did you laugh to yourself when your customers get into car accidents that require rental cars that need a transponder you refuse to fix? I bet the real joy comes from sending your customer an EIGHT dollar toll fine she PAID in full that you CASHED, but not before you sent her to a collection agency.

You sent me to collections for EIGHT effing dollars. Do you hold up children at their lemonade stands too? Fastrak, you're a bastard.

Ok, let's not get into name calling - I apologize. I understand that I did have three different addresses in such a short period of time, but if you really processes all that paperwork to send me to collections for eight dollars, you can't bother to fix it after you got my check and cashed it. You act like I hadn't been a customer for FIVE years. We were practically best friends. I was visiting you everyday. I even considered having you in my wedding.

I'm serious fastrak. You have caused me a lot of grief since I've moved to New York. Is this what it's really about? I moved? Well, at this point, I'll never EVER come back to you. I'll just happily wait in line to pay my $12 dollars at the bridge toll because you suck. you suck. you suck.

Love,
Bev

P.S. The Law Enforcement place you sent me too sucks as well...